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Credit Card Fraud Reviewer
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Monster-com:

Fraud Reviewer
About the Job
Digital River, founded in 1994, is a global leader in e-commerce outsourcing that builds and manages online businesses for more than 40,000 software publishers, manufacturers, distributors, and online retailers. Its multi-channel e-commerce solution, which supports both direct and indirect sales, is designed to help companies of all sizes maximize online revenues as well as reduce the costs and risks of running an e-commerce operation. The comprehensive platform offers site development and hosting, order management, fraud prevention, export controls, tax management, physical and digital product fulfillment, multilingual customer service, advanced reporting and strategic marketing services.

We are headquartered in Minneapolis, Minnesota, with offices and more than 1200 employees located across the United States, Europe and the Asia Pacific.

Listed as Fortune 100's Top Growing Companies in the United States, we offer great career opportunities and so much more! Please see our website at: http://www.digitalriver.com / or visit us at: Digital River, Inc. (NASDAQ:DRIV).

Fraud Reviewer

The Fraud Reviewer performs analysis of transactions, via real-time queues and after-the-fact reports, to identify unauthorized credit card and account use. With little supervision or direction the Fraud Reviewers can out sort fraud from numerous real-time order queues containing high-risk transactions from all points of sale world-wide. Work with customer service to resolve customer problems that arise as a result of the fraud mitigation efforts. Identify related transactions and take steps to mitigate chargebacks and future risk from related transactions. Requires shift-work, including weekends, non-business hours and holidays;

Fraud Reviewer

The Fraud Reviewer performs analysis of transactions, via real-time queues and after-the-fact reports, to identify unauthorized credit card and account use. With little supervision or direction the Fraud Reviewers can out sort fraud from numerous real-time order queues containing high-risk transactions from all points of sale world-wide. Work with customer service to resolve customer problems that arise as a result of the fraud mitigation efforts. Identify related transactions and take steps to mitigate chargebacks and future risk from related transactions. Requires shift-work, including weekends, non-business hours and holidays.
Monitors numerous real-time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio.
Independently determines if transactions are fraudulent and should be canceled and refunded, are legitimate and should be processed and fulfilled.
Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
Contacts and effectively communicates with customers and banks via multiple channels (phone, email, fax) to validate information and confirm authorizations for purchase; and with suppliers to cancel purchases.
Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements.
Maintains or exceeds established standards for customer service, and resolves complex issues with little or no supervision or direction.
Reactively and proactively conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.
Maintains or exceeds required performance standards.
Performs special projects in a timely manner, as requested.
Developed and demonstrated customer service, organizational, and analytical skills.
Spanish, Portuguese or other foreign language skills are a PLUS.
Requires outstanding interpersonal and communication skills. Ability to communicate effectively with peers as well as management.
Confidence in making instinctual decisions with little or no supervision.
Abide strictly by the company data protection policies safe guarding confidential and personal information.
Maintain professionalism at all times while on company premises and/or while representing Digital River, Inc.
Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently.
Strong internet research, Microsoft Office, and overall PC skills.
Successful completion of a company-prescribed background check.

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