BBB Gives "F" To Direct E-Cig For Billing Scams

BAD services & products to avoid
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thrice
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Joined: Thu Dec 07, 2006 10:28 am

BBB Gives "F" To Direct E-Cig For Billing Scams

Post by thrice » Wed Apr 13, 2011 7:58 am

Star Tribune:

The smokeless cigarettes offered by Direct E-Cig promise a nicotine punch without "offensive secondhand smoke," according to its website. The Better Business Bureau says customers who accepted the company's "free trial" have run up unexpected charges of $100 or more because of a return policy some claim they never saw.

On Tuesday, the BBB announced that it gave an "F" rating to the Naples, Fla.-based Direct E-Cig and accused the company of a "pattern of misrepresentation" after receiving 360 complaints, including six from Minnesotans.

Whistleblower tried without success to get a response from Direct E-Cig Tuesday. The company told the BBB that its cancellation policy is spelled out on its website.

JAMES ELI SHIFFER

Don't get too excited. I complained to the MN Attorney General about the deceptive "auto-billing" practices of a Florida E-Cig company, and they responded saying that there was nothing they could do about it, despite the fact that they advertise here and do business with MN consumers.

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